OUR STAFF
In February 2005 when we decided to put up this page on the site it seemed like a good idea. In fact, we had never sorted the reviews based on agents comments before and I was both surprised and delighted at the result.
Click the agent name to jump down and read the many reviews from satisfied guests.
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Dominic Madden, Group Reservations Manager |
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Sheila Brady, Office Manager |
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Helen Marchese, Reservations Advisor |
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Brandon Edwards, Reservations Advisor |
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Jan Williams, Reservations Advisor |
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Ciara Troy, Internet Developer |
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Philip Troy, Managing Director |
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Siobhan Lynch, Director |
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Elaine McGrath, IT Manager |
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Clodagh Kelly, Web Development Manager |
- DOMINIC
Dominic has booked over 200 groups in the past 12 months and has dealth with large conferences from major corporates such as Bank of Scotland. Customers rave about Dominic as he takes the time to get to know your requirements in terms of budget, hotel style and location. So if your booking a family celebration, stag/hen party or your annual conference Dominic will ensure the best results for you.
- Dominic will win you lots of business - Mark, O' Connor Oct 2003
- I would like to commend your booking agent Dominic Madden most highly .. and was willing to accommodate me in whatever way possible. Mr. Madden was friendliness and courtesy personified and my experience with him was very unlike the impersonal and indifferent service provided by other booking services I've used in the past. I think he should be commended most highly; he is a true gentleman and a great asset to your company!
Seamus Mullarkey, Nov 2003
- Dominic was extremely helpful when helping me choose the hotel and answered all my questions. A polite and friendly service was provided. I would recommend your service to anyone!
Mark Naylor, Dec 2003
- Dominic was very helpful!
Marie Mullarkey, Dec 2003
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- I much prefer talking to a human being rather than just relying on a machine to make a booking, so was delighted to see a free phone number advertised at the top of the web page to ring for assistance. Dominic was able to ask me who was in my party (for your info 8 females) and what was important to us, then he recommended 3 hotels. He was particularly helpful and fun to talk to, he really put me in the holiday mood - well done Dominic you done good! The hotel was also round the corner from an excellent night club which was great!
Shirley Donovan, Dec 2003
- I found Dominic to be very friendly and most helpful in helping me to find a hotel. As I had not been to Dublin before he suggested hotels where we had easy access to the shopping area and Temple Bar. We were very pleased with the Alexander Hotel and I would certainly recommend my friends to contact your website when looking for accommodation. I would be pleased if you would pass on my thanks to Dominic.
Jean Sutton, Dec 2003
- Very helpful service and staff were excellent in booking the hotel and saved me a lot of time. Would use again for group bookings. Special thanks to Dominic for all his help.
Thomas Kearney, Jan 2004
- Dominic was very friendly and extremely helpful.
Liz Hunter, Jan 2004
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- I booked by phone, Dominic Madden was extremely helpful and had excellent advice and knowledge of hotels e.g. he knew one hotel we were interested in was being refurbished and he was right, our friends were there!! We were found an extremely good deal, well done!
Peter Boffa, Jan 2004
- Very satisfied with assistance from your staff. Dominic was most helpful.
Jill Wood, Feb 2004
- Dominic was extremely helpful when helping me choose the hotel and answered all my questions. A polite and friendly service was provided. I would recommend your service to anyone!
Margaret Byrne, Feb 2004
- Dominic was really helpful top marks again. Hassle free booking.
Sean Carley, March 2004
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- Dominic Madden was very helpful and re-assuring regarding information on booking/ non-booking through credit card. He was clear about actions and then made and kept specific commitments regarding further contact, confirmations etc.
Charles Crossan, March 2004
- Dominic Madden was fantastic. Very friendly and helpful. He's great service would be the reason I'd book again.
Hamira Sarwar, Mar 2004
- Dominic was very helpful and accommodating and basically chose the hotel for us and that was perfect.
Charles Brougham, March 2004
- Dominic Madden was fantastic. Very friendly and helpful. He's great service would be the reason I'd book again.
Hamira Sarwar, March 2004
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- Dominic was extremely helpful no problems at all.
Michelle Overton, March 2004
- We had an excellent break and Dominic who handled the booking was extremely helpful..
Garfield Young, March 2004
- Booked my reservation over the phone with Mr. Dominic Madden who could not have been nicer or more helpful. He is an excellent employee who truly understands the meaning of customer service.
Dikran Khatcherian, April 2004
- Dominic Madden who booked our hotel was extremely helpful at all times.
Gail Robinson, April 2004
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- Hassle free and I was very pleased with the assistance offered by Dominic which was accurate and efficient. Would definitely use your services again.
Alan Richards, April 2004
- The hotel selected by Dominic was ideal for our requirements.
Kathleen Kerrigan, April 2004
- Dominic was very helpful when I booked the accommodation. His manor was very polite and friendly.
Leigh Pearce, April 2004
- The service provided when we booked was very helpful - we would like to also say thank you to Dominic.
Gemma Jones, May 2004
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- The booking process was made very simple by Dominic Madden, he fulfilled our accommodation needs extremely well. He was honest, truthful and helpful. I would definitely use the service again and recommend the booking service.
Sharon Kennedy, May 2004
- Dominic!. We have recommended your site to so many people. booknowlimited is firmly saved in all our favorite files and we will definitely be booking with you for next year's trip.
Lynne Robertson, May 2004
- Not having any idea about accommodation in Dublin, it was great to have someone as helpful as Dominic Madden who spent a considerable amount of time discussing our options, finally recommending Camden Court to us. Traveling with my Mum it was important to find somewhere that suited both her and my needs and Camden Court did.
Amy Squire, May 2004
- Dominic Madden was very pleasant & is doing an excellent job.
Mark Lovett, May 2004
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- Your booker Dominic Madden, was excellent and friendly and very professional, he is a credit to your company.
Alan Maxted, May 2004
- Booking Service was easy.. Dominic was very friendly and helpful.
Padriag Mulcahy, May 2004
- Dominic was very helpful on the phone . He took time to explain things and put my mind at rest.
Nidayi Musalar, June 2004
- I would just like to say how helpful (and charming) Dominic Madden was. This was the first time for me to book over the internet and he was very helpful and answered all my questions. Thanks Dominic.
Anthea Jackson, June 2004
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- I got really helpful and friendly service from Dominic. Booking made very quickly and confirmation rec`d almost immediately. Would use the service again. I got exactly the type of hotel I wanted for the price I was willing to pay.
Carmel O'Dwyer, June 2004
- Dominic! you`ve excelled yourself this time! Thanks for the advice on booking the Ferryman, it was just what we were looking for.
Iain Wilson, July 2004
- We are grateful to your Dominic to find this hotel for us. We may not have found it.
Nagindas Khajuria, July 2004
- Dominic was very helpful and professional when I was making the reservation with him.
Amy Keenan, July 2004
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- Dominic Madden was a very nice person to deal with - very approachable and very helpful - thank you. Will definitely be in touch for my next visit!
Roisin Robertson, Aug 2004
- Dominic Madden was extremely helpful and professional. I did make a booking using another source (but they subsequently cancelled the reservation). As you can imagine, I was rather shocked and needed help immediately, so Dominic's assistance was greatly appreciated. Thank you for your help
Curtis Murphy, Aug 2004
- Dominic took my booking and very helpful and friendly manner. I was a woman traveling alone who wanted to go to Riverdance and hotel was ideal position re this.
Liz O' Donnell, August 2004
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- Dominic was great.
Sally Schofield, August 2004
- Very pleased indeed with the service. Dominic was very polite and extremely helpful. I got exactly what he described to me. Excellent.
Michael O' Neill, September 2004
- Everyone of our party thoroughly enjoyed themselves, we have never been to a city with so many friendly people and in Dublin's fair city the girls really are pretty. We would all like to thank Dominic who booked our accommodation.
Ray Kimble, Sept 2004
- We were in Dublin for a girly weekend of shopping eating and drinking, and the Grafton Capital was in an ideal location for all three. When booking I took advice from Dominic and he was spot on it really helped us have a very enjoyable weekend
Joanne Fish, Sept 2004
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- Dominic was a pleasure to talk to on the phone, very helpful, cheerful and professional. I appreciated the Dublin tourist information which he emailed to me as soon as I put the phone down, and am always impressed with any company who seeks the feedback of new/existing customers in an effort to consistently provide quality service. I will certainly be using this booking agent when I next travel to Dublin.
Renee Smith, Sept 2004
- Dominic Madden was a star. Very helpful and informative and full of craic!
Eleanor McAlister, Dec 2004
- Dominic was very helpful and friendly and answered all the my questions easily. It was also easy to add an extra room.
Emily Wooton, Dec 2004
- The hotel was recommended to me via a friend to which I then booked via yourselves. Dominic Madden is very friendly, helpful and professional.
Tracey Coleing, Dec 2004
- Dominic was a pleasure to talk to on the phone, very helpful, cheerful and professional (a joy compared to others previously experienced). I appreciated the Dublin tourist information which he emailed to me as soon as I put the phone down, and am always impressed with any company who seeks the feedback of new/existing customers in an effort to consistently provide quality service. I will certainly be using this booking agent when I next travel to Dublin.
Renee Smith, Dec 2004
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- The booking procedure was very simple and easy. I used your online enquiry form and was called shortly after by Dominic who provided excellent advice and recommendations. Dominic listened to my requirements and based from that recommended the Harcourt for both facilities and cost.
David East, Dec 2004
- Booking service was very good and Dominic was very helpful and friendly.
David Given, Feb 2005
- Dominic Madden was a very friendly and pleasant man and I would just like to thank him for making the booking so easy to do - Well done Dominic
Gerry Comiskey, Feb 2005
- We were all absolutely delighted with not only the service received from Book Now Ltd. Despite making numerous changes to our booking and there being a large group of us (16 in total) Dominic and several other people which I liaised with at Book Now were fantastic.
Fenella Dring, Feb 2005
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- SHEILA
Sheila is our office manager and the main point of contact for everything that happens in the sales office. She is also one of our most experienced travel advisors. Sheila will always offer you professional, sound advice and point you in the direction of finding the most appropriate accommodation for your trip.
- Sheila was very helpful and I would have no problem with using the service again
Martin Flanagan, April 2004
- Sheila Brady was excellent, very helpful and informative- I would definitely contact her as my first point next time.
Annemarie Boyd, April 2004
- Sheila was very helpful, got us exactly what we were looking for. Already recommended to others.
Nigel Hughes, April 2004
- Sheila Brady was very friendly and helpful at the phone and she did her job very ok.
Marianne Vogt, March 2004
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- Sheila was extremely helpful in finding suitable accommodation, and also in `sourcing` additional rooms as required - your service is highly recommended!!
Mark Powell, May 2004
- I was most impressed with your service. The rate offered by yourselves was very competitive. Sheila was very helpful and knowledgeable about the hotel. Also booked and confirmed very easily- all done within 10 minutes.
Beverly Kemp, August 2004
- Sheila was fabulous!
E Haworth, Aug 2004
- 8) Very easy to use. Sheila was very helpful. The hotel I originally wanted to book was full for the requested date and my 2nd choice, Sheila advised, was not in a great location so she searched for alternative accommodation and got a good deal.
Harry White, Sept 2004
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- Sheila, who took our booking could not have been more pleasant and helpful.
Beverly Camm, Jan 2005
- Sheila was very helpful when I phoned up to enquire and the booking process was easy and no hassle at all. Will use again for future trips.
Warren Dell, Feb 2005
- CIARA
"Helpful, knowledgeable"
- Ciara Troy was very, very helpful when I was making this booking. So much so, I spoke to a friend about your site, who promptly made a reservation. Many thanks
Sandra Miller, Dec 2003
- I initially thought I would book the hotel online but decided to pick up the telephone and welcomed the comments made by Ciara as this helped me choose the hotel.
Val Dockery, Nov 2003
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- Ciara recommended it to us and was so very helpful on the phone -thanks it was a great trip.
Claire Lyons, Nov 2003
- This was the first time I have used your service, and I was very impressed with the booking service itself and Ciara,who`s knowledge of Dublin and helping me find a hotel to suit my specific requirements (a 3 week old baby in two) were very helpful for what amounted to a late booking on a bank holiday weekend. Well done and good luck for the future of your company.
Richard Minihan, July 2004
- JAN
Our only Czech speaker, Jan is ofter complimented on the care and attention he gives each customer. He is knowledgeable, friendly, helpful and eager to please. Jan's secret pleasure is to wander into hotels - digital camera in hand, chat with reception and take great pictures to keep our websites up to date.
- Jan was very helpful and knowledgeable about Brooks. Very impressed.
Tanya Bannon, Feb 2004
- We appreciated Mr. Williams very much. He took the trouble to call to ensure that we had the correct facilities, etc.
Willard Douglas, April 2004
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- The hotel was everything that we hoped that it would be. Jan Williams advised us well - we were worried that centre hotels would be too busy as it was a rugby weekend so the Davenport was recommended.
Julie Chambers, March 2004
- Very helpful. We had not thought of staying in a castle until Jan suggested it. We are so glad that he did!
Barbara Busch, April 2004
- Jan was very helpful
Gerard Friel, April 2004
- The phone service provided by Jan was excellent.
Albert Kierse, May 2004
- 7) Mr Williams was extremely helpful and took his time and made it that much easier.
Terry Foster, May 2004
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- Jan was excellent!!!!!!!!!!! He was very helpful, patient, and knowledgeable. His suggestions were perfect.
Stephen Franklin, May 2004
- Jan made the process very easy and I greatly appreciated his insight with regard to the kind of accommodation we were seeking. He was very responsive to my inquiries.
Terry Tucker, June 2004
- Jan was very helpful and nice.
Teresa Panano, July 2004
- Mr. Williams was very helpful in locating this quality hotel.
John Beavers, July 2004
- Jan very helpful
Judith Varley, August 2004
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- My special thanks to Jan Williams for recommending it. It was a nice experience for a reasonable price.
Daniel Dechon, August 2004
- Brandon Edwards
- Brandon was so helpful, was a pleasure to make our booking with yourselves. Thank you.
Maria Cooke, October 2005
- I would like to thank Brandon for his excellent service. He was very helpful when I was booking this trip.
Claire Hawkins, November 2005
- Brandon was very helpful with the booking process and I will have no hesitation booking through Book Now.
Nigel O’Neill, November 2005
- Tell Brandon he’s a star! Thanks.
Barbara Burton, November 2005
- The booking service was great and the gentleman who I booked with, Brandon, was polite and friendly and professional.
Helen Maloney, November 2005
- Was really, really pleased with the service we received from Brandon. He was really friendly, efficient, and the booking process was completely hassle-free. I was also really impressed with the prices. I would definitely recommend to others.
Sarah Dickman, December 2005
- Brandon Edwards was exceptionally helpful when I rang through the booking. I will have no problems recommending that anyone contact Brandon if they are looking to book somewhere. Give Brandon a big xmas bonus....top man!!
Nigel O’Neill,
- Brandon Edwards was very helpful!
Mildred Auld, December 2005
- HELEN
"Helpful, excellent, prompt, friendly and efficient, kind"
- Helen was very helpful when organizing the trip. This booking service eleminated the stress of trying to book 17 people into the same hotel. I was quoted a time when a search of availability would be complete and I believe I was sent 3 options within the details I had given. On arrival at the hotel all rooms were correct as booked and Helen returned my call on the Thursday before to confirm the booking was still ok. Excellent job thank you!
Claire Adnett, April 2004
- My agent Helen, was excellent and prompt in all responses. I was booking for a large group and she simplified the process enormously.
Sydney Edney, May 2004
- Helen (Marchese) was great: friendly and efficient. Will definitely use your service again. Thanks.
Pam Lawrenson, May 2004
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- I rang very last minute and the hotels I'd looked at were all fully booked. Helen found me a list of available hotels and gave me a description of how close they were to everything and in no time at all I'd booked the hotel which I was delighted with on arrival. A first rate service.
Jon Oakes, June 2004
- 5) The detailed booking confirmation was excellent and Helen Marchese provided a pleasant and efficient service in advising on and securing the booking. Thanks very much.
Lawrence Abraham, August 2004
- 6) I spoke with Helen Marchese. She is very kind and very helpful; she answered all my questions so I solved every problem. thanks a lots again.
Frederico Quero, August 2004
- 7) Was very pleased with the whole process, Helen was very helpful and sorted everything very smoothly
Claire Goulding, Jan 2005
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